Proact Premium Support
Round-the-clock support in Europe:
Our support organisation can provide specialists with documented outstanding expertise in the fields of Storage, Backup/Recovery, Archiving and Disaster Recovery. This benefits clients in that they have just one point of contact with Proact who then has overall responsibility for providing support for the entire solution.
Support services
Proact's range of services often includes hardware and software support, adjustments, installation and operations support.
The support we offer is available round the clock in Europe. We believe that having support engineers on hand who are in close proximity to our clients and speak the same language as them is crucial to reliable operations.
The outstanding level of expertise among our 200 or so specialists allows us to help our clients maintain efficiency in their operations by providing skilled expertise when needed.
We always stay one step ahead thanks to ongoing training and certification initiatives which meet the needs of the market and our partners.
Our clients often have mixed and complex IT environments and also require their IT systems to be available round the clock. And we can make sure this happens.
Our 1700 or so clients really appreciate our specialist expertise, as well as the fact that we provide them with a single point of contact, one telephone number for all the support they need. We take overall responsibility and work with preventive initiatives to keep the number of problems to a minimum, no matter where they occur in systems, so allowing us to detect and rectify problems before anything happens. This saves time and money and keeps staff stress levels low!
The service levels and supplementary services in our support agreements can be adapted to suit our clients' requirements in respect of their systems, from priority phone support to onsite specialists who work with the entire system. We give our clients access to our fault reporting system so that they can log new support tickets, as well as giving them online support where they can view the status of ongoing cases.